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IT Service Management (ITSM): Q3, 2007



This quarter, check out our tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process and get answers to the most frequently asked questions about ITIL v3.
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Understanding ITIL: Adopting and adapting processes must come first
SearchCIO.com | 01 Oct 2007
GENERIC - ITIL is growing in popularity among IT leaders. However, many CIOs don't truly understand ITIL basics. Those new to ITIL must establish specific goals for ITIL prior to initiation.
ITIL v3 Service Strategy: FAQs on Book 1
SearchCIO.com | 18 Sep 2007
ARTICLE - ITIL expert David Pultorak answers common questions about the new ITIL Service Strategy Core Practice Book 1.
ITIL v3 Service Design: FAQs on Book 2
SearchCIO.com | 18 Sep 2007
ARTICLE - ITIL expert Moira Stepchuk answers common questions regarding the ITIL v3 Core Practice Book 2 on Service Design.
ITIL v3 Service Transition: FAQs on Book 3
SearchCIO.com | 18 Sep 2007
ARTICLE - ITIL expert Rich Schiesser answers user questions about the new ITIL Service Transition Core Practice Book 3.
ITIL v3 Service Operation: FAQs on Book 4
SearchCIO.com | 18 Sep 2007
ARTICLE - ITIL expert Don Cox answers user questions about ITIL Core Practice Book 4: Service Operation.
ITIL v3 Continual Service Improvement: FAQs on Book 5
SearchCIO.com | 18 Sep 2007
ARTICLE - ITIL expert Kathryn Pizzo answers users' questions about ITIL Core Practice Book 5: Continual Service Improvement.
ITIL FAQs, part 2
SearchCIO.com | 18 Sep 2007
COLUMN - ITIL v3 is finally here and CIOs have questions about the latest version. In his latest column, Brian Johnson addresses the most frequently asked questions about ITIL v3.
ITIL V3: Stakeholder coordination is key to success
SearchCIO.com | 29 Aug 2007
COLUMN - In his latest column, Brian Johnson offers tips and advice on how to coordinate the ITIL stakeholders in your organization to successfully meet business requirements by using an IT service design process.
ITIL v3: FAQs from your peers
SearchCIO.com | 18 Sep 2007
ARTICLE - ITIL expert David Pultorak answers frequently asked questions about ITIL v3.
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