 |
 |
ITIL v3: Tackling the beast
A CIO's commitment to ITIL requires tackling vendors and internal behaviors as well as collaborating among boundary groups. |
|
ITIL: Not just for bookworms
The IT Infrastructure Library, or ITIL, is bringing law and order to the Wild, Wild West of IT services delivery. |
|
ITIL framework finds new stakeholders with V3
In his latest column, Brian Johnson reviews the evolution of ITIL and how the focus of the latest version is attracting more nontraditional stakeholders and a stronger need for executive support and group participation. |
|
ITIL dons a suit and tie
The new and expanded ITIL v3, released today, aims to put the emphasis where it belongs: on the business. CIOs especially should take notice. |
|
ITIL V3 is almost here: What should you expect?
ITIL version 3 promises to improve alignment between IT and the business, as well as enhance efficiencies and cut costs. What are the other pros and cons and how quickly -- or if at all -- should users upgrade to version... |
|
Change management: A better starting point for ITIL
Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve... |
|
|
|
|
